Our goal is to keep the personal information we receive completely confidential at all times. And even though we would never forward or distribute your personal information outside of our organization, we still have to tell you what we collect from you and how we use it. We may update this policy from time to time. Your continued use of this site indicates your agreement to the updated terms.
1. What Personal Information do we collect and how do we collect it?
We collect specific types of personal information directly from you.
Depending on how you interact with our website and platforms, we may collect the following personal information about you:
Identity Data, which may include first name, last name, title.
Contact Data, which may include location address, email address, and phone numbers.
Profile Data, which may include username and password, purchases or buy/trade orders made by you, customer service requests, your photo, bio, interests, preferences, feedback and survey responses; and preferences in receiving marketing and non-marketing communications from us.
Information and content, which includes content, communications and other information you provide when you use our platforms, including when you sign up for an account, create or share content, and message or communicate with others.
Transaction Data, which includes deposit snapshots, account balances, trade history, withdrawals, order activity and distribution history. This transaction data is monitored for suspicious trading activity for user fraud protection, and legal case resolution.
Website Technical Data, which includes the following information if you use our online platform and services: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and the ways in which you use or interact with our online platform and services.
Data from Device Settings, which includes information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos.
To process and deliver customer orders
To manage payments, fees and charges
To administer and protect our business and services, including troubleshooting, and performing data analysis, testing, system maintenance, support, reporting and hosting of data
To defend our interests in the event of a dispute
To comply in good faith with applicable laws, legal processes, and lawful government requests
To understand what may be of interest to a customer
To deliver relevant news, offers and other content to a customer and measure and understand the effectiveness of the content
To ask and enable a customer to take a survey
To use data analytics to debug, optimize, and improve our products and services, marketing, customer relationships and experiences
2. How and for what purpose do we use Personal Information?
We only use your personal information for specific business purposes related to the goods and services we provide, e.g.:
3. What happens with your Personal Information?
4. How do we protect Personal Information?
For the purposes mentioned above, we may share your personal information with the following categories of business partners:
Our Service Providers: We may share your personal information with our service providers for the purposes we outline above. For example, we may rely on service providers to host and maintain our online services, perform backup and storage services, process payments, transmit communications, and perform analytics services.
Government Agencies, Regulators and Professional Advisors: Where required by applicable law, we may also need to transfer your personal information to government agencies and regulators (e.g., tax authorities, courts, and government authorities).
We would like to specify that both we and our service providers currently process personal information on servers located in the Republic of Ireland and thus in the EU. We therefore abide by the rules and regulations established by the European Union, specifically, the GDPR. In connection hereto, you as a subject of data processing are entitled to the rights that the GDPR grants every individual located in the EU.
You specifically have legal rights to access, update, review or demand deletion of certain personal information as well as restrict or object to the use thereof. For your security, we may need to request specific information from you to verify your identity.
To review your personal information and/or to exercise your rights in accordance with the GDPR as well as in case of further questions, we encourage you to reach out to our Data Protection Officer, Alexander Berstein, per email at [email protected]
We have put in place technological, physical and administrative procedures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. In case of a suspected breach of personal information, we will notify you and any local regulator without a delay.